Help
Back to My Photos

New Users Help

Creating a New Account

I Lost My Photo Claim Card

I never received a Photo Claim Card

I didn't buy digital copies during my visit but wish to do so now.

Website reports “Claiming Error – Unable to locate Guest ID”

When I enter the Photo Claim Card Guest ID, it says "Claiming Error – Guest ID has already been claimed”.

Do I have to create an account? (Registration Requirements)

Privacy Policy


Account Help – Issues Signing in / Account Issues

Forgot my Password

Edit my account profile information

Login Error – Website reports “Sorry! Incorrect login. Please try again.”

Password Reset email not received

Account Help – Images Missing / Claiming More Photos

I have another Photo Claim Card Guest ID. How do I add that to my account?

Some (but not all) of my photos appear in my account.

I’ve already viewed my photos, but when I enter the Guest ID, it says "Claiming Error – Guest ID has already been claimed”.

Account Help – Storage Policy and Expiration Dates

General Claiming and Storage Policies

My images have expired. Can they be recovered?

Editing Images Help

Editing Images - Overview

Borders and Stickers - Applying, Changing and Removing

Zooming and Repositioning Images

The border is blocking one or more people in the image

How do I delete images in my account that I don't want?

Can I edit and download an image and then re-edit and re-download?

Ordering Prints and Photo Products

Ordering a photo print

Purchasing digital copies of images

Creating and Purchasing Photo Gift Products (T-Shirts, Mugs, Mousepads, etc.)

Positioning Photos within the designated space when ordering a Gift

Images are watermarked with “Available for Purchase” and/or “Purchase this image now”

I'm being asked to pay again for my images but I already paid.

What types of payment are accepted?

Promotion Code/Coupon Code information

Shipping Policies - US and International

Kodak Print Process and Paper Quality

Downloading Digital Copies of Images

Downloading Images – Prepaid downloads vs. Non-Prepaid downloads

Download all photos in your account (as one or more batch files)

Downloading a single image (that has been paid for on the website)

Downloading all images at once – 20 or less images in your account

Downloading all images at once – More than 20 images in your account

Downloaded images are low resolution or of a small file size

Unzipping photos after batch file(s) are downloaded to computer

Download Confirmation Email has not arrived

Can I edit and download the image and then re-edit and re-download?

Order Status Help

Previously placed orders (prints, photo products)

Return policy

Sharing Photos with Others

Sharing Photos with other directly from the website

Sharing Photos by Facebook

Sharing Photos by Twitter

Sharing Photos by Email

Still need more Help?

Still can’t find what you’re looking for?

NEW USER

Creating a New Account  Back to top

Creating a new account requires a Photo Claim Card with a unique Guest ID code on it. You would have received this card when visiting the venue and either making a purchase or redeeming a coupon and/or voucher.

1) Visit the website printed on your Photo Claim Card.

2) At the top of the screen, look for and click on the “Claim” Tab. A screen will appear with one or more white boxes for entering the Guest ID.

3) Type in the Guest ID in the white boxes.

4) Click the “GO” button. On the next screen click the Create Account button. (Do NOT enter an email address or password – you will do that on the next page).

5) On the Registration page, enter the appropriate information. All required fields are marked with an asterisk (*). Be sure to type in your email address correctly and select a safe password.

6) When all data has been entered, click the Create Account button. You will then see the images associated with the Guest ID you claimed.

NEW USER

I Lost My Photo Claim Card Back to top

If you received a Photo Claim Card and then lost the card, this section applies to you. If you never received a Photo Claim Card, then follow the instructions on the Help entry, I never received a Photo Claim Card

If you lost your Photo Claim Card, then click on the Can’t Find Photos link. Fill out the information in every field and providing as many details as possible, including attaching a photo of the subjects in your images. We will use the information you supply to search for the photos you had taken.

NEW USER

I never received a Photo Claim Card Back to top

If you did not receive a Photo Claim Card when making your purchase, it is possible that your purchase did not include digital copies of your images. Please refer to the purchase you made and any Photo Claim Cards and/or instructions you received regarding claiming photos online for more information.

If you did not purchase digital copies of your image(s) but wish to do so now, then please contact the site directly within 21 days of your visit.

The standard procedure is that photos are available for on-line claiming only if a purchase was made on the day of your visit. If you are positive that your purchase included digital copies of your images, then click on the Can’t Find Photos link. Fill out the information in every field and providing as many details as possible, including attaching a photo of the subjects in your images. We will use the information you supply to search for the photos you had taken.

NEW USER

I didn't buy digital copies during my visit but wish to do so now Back to top

Photos are only available on the website if (A) you received a Photo Claim Card Guest ID or (B) you paid for the photos while at the attraction. If you didn’t not receive a Photo Claim Card or paid for your photos, then you will need to revisit or contact the attraction within 21 days of your visit.

 

NEW USER

Website reports “Claiming Error – Unable to locate Guest ID” Back to top

Photos can take up to 24 hours to appear on the website. Please wait at least 24 hours and try again.

Additionally, enter your Photo Claim Card Guest ID again, making sure it is entered without typo errors.

If you are still unable to claim your images, then click on the Can’t Find Photos link. Fill out the information in every field and providing as many details as possible, including attaching a photo of the subjects in your images. We will use the information you supply to search for the photos you had taken.

NEW USER

When I enter the Photo Claim Card Guest ID, it says "Claiming Error – Guest ID has already been claimed” Back to top

If you have already claimed your images, then you do not need to re-enter the Guest ID. Visit the website again and click on the Sign In Tab. Enter your e-mail address and password and then click GO. At this point, you should successfully see your previously claimed images.

Note that a Photo Claim Card Guest ID can only be claimed one time with one email address. Check to see if you claimed your images with another email address besides the one you are trying.

If you know you created an account and claimed images but cannot determine the email address you used, click on the Can’t Find Photos link that appears at the bottom of most pages. In the Comments section, provide detail regarding descriptions of the people in photos and any other information that would help us find your photos. If possible, attach a photo of the subjects in your images using the link on the page.

NEW USER

Do I have to create an account? (Registration Requirements) Back to top

Yes. When you register, we ask for your name, email address and a password you create. We may also use this information to contact you when necessary. For more details, see the Privacy Policy.

If you wish use to delete your account and request that we no longer contact you, you may do so by using the Contact Us link and sending us a request.

NEW USER

Privacy Policy Back to top

Refer to our Privacy Policy and Terms and Conditions . They are available by clicking the links at the bottom of most pages on our website.

ACCOUNT – ISSUES SIGNING IN / ACCOUNT ISSUES

Forgot my Password Back to top

If you forgot your password, click on the Forgot Password link on the Sign In tab of the website’s main page.

Enter the email address associated with your account and click Continue. An email will be sent to the email address with a temporary password. Once you have logged in, you can change your password by accessing the “My Account” section of the website.

NOTE: Be sure to check your Spam or Junk folders if you do not see the automated email in your inbox.

If entering your email address results in the warning, “No account matching this email address was found,” then double check that you typed in your email address correctly. If you still are not successful, then click in the Contact Us link located at the bottom of most pages. In the comments section, include any possible email addresses you may have used to create your account as well as including the first and last names you entered into the website when creating your account.

ACCOUNT – ISSUES SIGNING IN / ACCOUNT ISSUES

Edit my account profile information Back to top

To edit your account data (email address, password, mailing information, etc.) you will need to sign-in. Once signed in, click the “My Account” link to view your customer information and order history. Click “Edit Profile” to change your name, email and/or password. Click “Edit Address” to edit your name and mailing address. To save your changes, click on the “Save” button on each page.

ACCOUNT – ISSUES SIGNING IN / ACCOUNT ISSUES

Login Error – Website reports “Sorry! Incorrect login. Please try again” Back to top

There is more than one reason for this error to occur.

First, confirm that you created an account. If you were able to claim your images and view them on the website, then you created an account. If you have never claimed or viewed your images, then follow the directions on your Photo Claim Card or refer to the Help entry, Creating a New Account .

Next, confirm that the email address and password are correct. Test any other email addresses that you own to check whether you created your account with another email address.

Next, click the “Forgot Password” link on the Sign-In page. Enter the email address you used to create your account. You will receive an automated email with a temporary password which you can use to login. Be sure to check your Spam or Junk folders if you do not see the automated email in your inbox. Once you have logged in, you can change your password by accessing the “My Account” section of the website.

If the Forgot Password page reports, “No account matching this email address was found.”, then either an account was not created successfully or you may have mistyped your email address when creating an account. If this happens, follow the next step.

Finally, click the Contact Us link and submit a request for assistance through our website. In the Comments section, include the first name, last name and any possible email addresses you may have used to create your account.

ACCOUNT – ISSUES SIGNING IN / ACCOUNT ISSUES

Password Reset email not received Back to top

The most common reason for a Password Reset email not being received is that the emails are appearing in your Spam or Junk folders. Please check those folders for the Password Reset email with the temporary password.

Another reason is that your Internet Service Provider and/or email provider are blocking the automated emails. If this is the case, or if you do not receive any Password Reset emails, then click the Contact Us link and submit a request for assistance. Include the first and last names you entered when creating your account and include any possible email addresses you may have used to create your account.

ACCOUNT – IMAGES MISSING / CLAIMING MORE PHOTOS

I have another Photo Claim Card Guest ID. How do I add that to my account? Back to top

To claim additional IDs into your account, please follow these steps:

1) Log back into your account using your email address and password.

2) Select the "Claim More Photos" link from the "My Photos" screen.

3) Type in the Guest ID on your Photo Claim Card and then click the “GO” button.

You will then see your additional photos on your My Photos screen.

ACCOUNT – IMAGES MISSING / CLAIMING MORE PHOTOS

Some (but not all) of my photos appear in my account Back to top

If you have an additional Photo Claim Card with a Guest ID that you have not yet claimed, then you need to claim that Guest ID as well. To do this, refer to the Help entry, I have another Photo Claim Card Guest ID. How do I add that to my account?

Photos are available online only if a guest stops at a photo counter (or self-serve kiosk if available) and has the images associated with the Photo Claim Card Guest ID. If you did not stop at a photo counter or self-serve kiosk and have your images assigned to a Photo Claim Card Guest ID, then your photos were not uploaded. If this is the case, we will attempt to search for your images. Use the Can’t Find Photos link and fill out the information in every field. Provide as many details as possible, including attaching a photo of the subjects in your images. We will use the information you supply to search for the photos you had taken.

ACCOUNT – IMAGES MISSING / CLAIMING MORE PHOTOS

I’ve already viewed my photos, but when I enter the Guest ID, it says "Claiming Error – Guest ID has already been claimed” Back to top

This Claiming Error notice may occur for a number of reasons.

If you have already claimed your images and created an account, you do not need to reenter the Guest ID. Simply visit the website and click on the “Sign In” tab. Enter your e-mail address and password and click the “GO” button. At that point, you should successfully see your previously claimed images.

A Photo Claim Card Guest ID can only be claimed once with one email address. Check to see if you claimed your images with another email address besides the one you are trying.

If you know you created an account and claimed images but cannot determine the email address you used, visit the Can’t Find Photos link. In the Comments section, include the Guest ID and list the possible email addresses and the possible first and last names you entered when creating the account. Provide detail regarding dates/times, people in photos, etc., as an extra assurance that we provide you with the correct images.

 

ACCOUNT – STORAGE POLICY and EXPIRATION DATES

General Claiming and Storage Policies Back to top

Photos linked to a Photo Claim Card Guest ID will be available online within 24 hours.

Customers must claim photos within the timeframe stated on their Photo Claim Card. Photos not claimed within the stated timeframe may no longer be available.

Once photos are claimed and associated with an account, they will be available for viewing and sharing. Photos are available in your account for a limited period of time. For safe, long-term storage, be sure to download your images to a computer or smart phone before the expiration period is up.

You will receive one or more automated emails which will notify you of the expiration date of your images. Please ensure that your email address is valid and that if you use a Spam filter, that you check your Spam folder for these messages.

If images contain offensive or illegal content, or if images contain behaviors prohibited from the venue in which they were taken, we reserve the right to not upload the images and/or to delete them from online accounts.

ACCOUNT – STORAGE POLICY and EXPIRATION DATES

My images have expired. Can they be recovered? Back to top

Expired images may or may not be recovered – we will do our best to recover expired images.

If you wish us to attempt to recover expired images, then use the Can’t Find Photos link and send a request. When replying, include the date the photos were captured, the email address you used to create the account, and, most importantly, the Photo Claim Card Guest ID you used when originally creating your account and claiming your images.

 
 

EDITING IMAGES

Editing Images - Overview Back to top

The site offers the capability to edit photos prior to printing or downloading. Borders which surround some or all sides of the image, may be added, changed or removed. Once applied, images can be repositioned within a border by clicking-and-dragging the image. “Stickers”, which may include site logos, dates/years and other graphics, can be added, resized and repositioned in front of images. Images can be zoomed in, zoomed out and cropped.

Once edits are made, clicking the “Save” button saves any changes made. Edits may be cancelled by clicking the “Undo” or “No” buttons.

If an image is available for digital downloading (either pre-purchased onsite or purchased on the website), the image can be edited and downloaded, and then re-edited and re-downloaded as many times as you wish.

 
 

EDITING IMAGES

Borders and Stickers - Applying, Changing and Removing Back to top

Use the Borders and Stickers tabs beside the image to apply borders and stickers.

To apply borders and/or stickers, go to the Photo Options page where one of your images appears on the screen in large view.

To select a border, click on the Borders Tab. You may use the list of borders that appear in the list. Depending on the site you visited and the shooting location, additional sets of borders may be accessed by clicking the drop down arrow below the Border tab (beside the “Show” text). Choosing a category of borders from the drop down list will display the additional borders (if available).

To change a border, click on a border. The previously applied border will disappear and be replaced by the new border.

To remove a border, click the drop down arrow next to the “Show” text and select “Blank Option”. Then click either of the horizontal or vertical “blank” borders depending on the orientation of the photo.

To select a sticker, click on the Stickers tab and view the list of stickers that are available. Click on a sticker and it will appear on top of the image. The sticker can be moved, resized, and rotated by using the features that appear around the sticker. Stickers may be applied to photos more than once.

To remove a sticker, click on the sticker and then click the “Remove Sticker” link below the image.

 
 

EDITING IMAGES

Zooming and Repositioning Images Back to top

The Zoom feature allows you to crop out unwanted parts of your photo by zooming in or out on an image. To zoom in or out, either click the + or – icons above and below the Zoom slider. You may also click directly on the slider and move it up or down. Clicking directly on the slider allows for finer adjustments of the zoom factor.

Clicking-and-holding on the image allows for repositioning the image. The amount of repositioning available depends on the aspect ratio of the original image and the amount of zooming in/zooming out that is applied to the image.

Pay close attention to zooming level and positioning when ordering photo prints and photo products. The resulting prints and products will appear exactly as it appears on the website. As an example, when editing the photo print or photo product, white borders that appear around the image will be printed as a white area around the photo.

 
 

EDITING IMAGES

The border is blocking one or more people in the image Back to top

For some images, the border may block or cover one or more people in the image. This can be adjusted by zooming in, zooming out and/or repositioning the image within the border.

In certain photo captures, however, the aspect ratio and/or the outside borders of the original image does not allow for full freedom to unblock or uncover people in a photo. If this is this the case, then remove the border. To do this, click on the Border tab and then choose “Blank Option” with the drop down arrow next to the “Show” text. Select either the vertical or horizontal “blank border” and then zoom or reposition however you desire.

 
 

EDITING IMAGES

How do I delete images in my account that I don't want? Back to top

To delete an image in your account, from the Photo Options page where the photo appears in large view, click the “Trash Can” icon below the image. You will be prompted to confirm whether you want to delete the image.

 
 

EDITING IMAGES

Can I edit and download an image and then re-edit and re-download? Back to top

If you have (A) purchased an image, (B) it is unlocked for downloading, and (C) is active in your account, then you may download it as many times as you wish.

Additionally, you may re-edit and re-download the image more than once. For example, you can download the original, unedited image and then apply a border and/or stickers and download them again. Each download will have the edits applied by the website appearing in the JPG image that you receive.

If you submitted a download order of all images in your account, you can download your photos from the “My Download Photos” page for up to 45 days after the download order was submitted.

If your images have aged off of your account from the “My Photos” page but still appear as a download order on your “My Download Photos” page, you may still download them. However, you will not be able to edit them.

 
 

ORDERING PRINTS and PHOTO PRODUCTS

Ordering a photo print Back to top

NOTE: Photo prints and photo gift products may not be available for purchase through the website.

To place an order for a photo print:

1) From the My Photos page, click on the photo so it appears on the Photo Options page.

2) If necessary, click the Print Products menu bar on the right side of the screen. A list of photo prints will appear below it.

3) Click the desired photo print size (5x7”, 8x10”, etc.). Above the image, enter the number of prints desired in the Quantity box.

4) Select a print finish. Choose from either Glossy or Matte.

5) Click the “Add to Cart” button. The Shopping Cart screen will appear.

6) The thumbnail image on the left side of the row indicates how the photo will be printed. If you wish to edit the photo, click the Edit button to the right of the Price column.

7) If you wish to apply a Coupon Code, enter it in the box and the click the “Add Coupon” button.

8) If you wish to order additional products before checking out, click the “Home” link and select a new photo.

9) When done, click the Checkout button and follow the instructions to complete your purchase.

 
 

ORDERING PRINTS and PHOTO PRODUCTS

Purchasing digital copies of images Back to top

NOTE: This section applies only if you have NOT prepaid for images and you wish to buy them now.

There are two ways to purchase digital copies of images: by purchasing a Single Image Download (of one or more photos) or by purchasing all your photos by a Photo Download Collection.

To purchase a Single Image Download, click on the image so it appears on the Photo Options screen in large view. Click the “Download” link above the image and then click “Current Photo”. Above the image will appear the text “Photo Download (Single)” and the price of the single download. Click the “Add to Cart” button to add the order to the Shopping Cart. Repeat this process for additional Single Image Downloads.

To purchase your entire collection of images, go to the My Photos page so all of your images appear on the screen as thumbnail images. Click the “Download Photos” link and your Photo Download Collection order will be added to the Shopping Cart.

Once you purchase a photo download, you may download your photos as many times as you like over the next 45 days, regardless of a photo’s expiration date in your account. After you purchase a download, you will continue to have access to your photos online until they expire according to our standard storage policy. Your downloaded photos will not be affected by our standard storage policy.

 

 

ORDERING PRINTS and PHOTO PRODUCTS

Creating and Purchasing Photo Gift Products (T-Shirts, Mugs, Mousepads, etc.) Back to top

NOTE: Photo prints and photo gift products may not be available for purchase through the website.

1) From the My Photos screen, click on the photo so it appears on the Photo Options page.

2) If necessary, click the Gift Products menu bar on the right side of the screen. A list of gift products will appear below it.

3) Click the desired gift product. Enter the number of products desired in the Quantity box.

4) If applicable, choose a size.

5) Click the “Add to Cart” button. The Shopping Cart screen will appear.

6) The thumbnail image on the left side indicates how the gift product will appear when created. If you wish to edit the photo, click the Edit button to the right of the Price column.

7) If you wish to apply a Coupon Code, enter it in the box and the click the “Add Coupon” button.

8) If you wish to order additional products before checking out, click the “Home” link and select a new photo.

9) When done, click the Checkout button and follow the instructions to complete your purchase.

NOTE: The photo gift product will print as it appears in the thumbnail image on the Shopping Cart page. If you wish to edit the image before completing your order, click the Edit button to the right of the dollar amount and edit the image.

 

ORDERING PRINTS and PHOTO PRODUCTS

Positioning Photos within the designated space when ordering a Gift Product Back to top

After clicking a Gift Product, the “Design View” mode appears, allowing you to edit the photo if you wish. When editing a Gift Product’s photo, edit the image composition to your liking BEFORE clicking the “Add to Cart” button.

When done, click the “Add to Cart” button. The product will be displayed in the Shopping Cart with a thumbnail image of your product.

NOTE: The photo gift product will print as it appears in the thumbnail image on the Shopping Cart page. If you wish to edit the image again, click the Edit button to the right of the dollar amount and re-edit the image.

 

 

ORDERING PRINTS and PHOTO PRODUCTS

Images are watermarked with “Available for Purchase” and/or “Purchase this image now” Back to top

If images display watermark text with “Available for Purchase” or similar text, they are not pre-purchased and must be purchased. If you believe you have paid for your image and the watermark appears in error, refer to the Help entry, I'm being asked to pay again for my images but I already paid .

To purchase a digital copy of your image, photo print, or photo gift product, click on the desired image so it appears in large view mode. Click the appropriate product you wish and follow the instructions that appear on the webpage.

 

ORDERING PRINTS and PHOTO PRODUCTS

I'm being asked to pay again for my images but I already paid Back to top

First, did you pre-purchase your images prior to claiming? Pre-purchasing can be done by:

(a) paying for digital copies while at the venue

(b) purchasing a photo package at the venue that included a free digital download of your images

(c) having a coupon for a free digital copy of your image while at the site, or

(d) purchasing your images on a CD or USB Drive while at the site.

If none of the above pre-purchase options apply to you, then you must make a purchase on the website to receive digital copies of your images.

If you did pre-purchase your images by any of the above methods and are still not able to download your images, then click the Contact Us link and submit a request for assistance through our website. Include in the comments section specifics on the purchase you made and the Guest ID you received when claiming your images.

 

ORDERING PRINTS and PHOTO PRODUCTS

What types of payment are accepted? Back to top

We accept Visa, MasterCard, and American Express credit cards for payment.



ORDERING PRINTS and PHOTO PRODUCTS

Promotion Code/Coupon Code information Back to top

Promotions are occasionally offered through select marketing programs. If you have a promotion code or a coupon code, see the offer description you received with the code for more information on the specific promotion.

New promotion codes/coupon codes are not available through the website.

To redeem a promotion code/coupon code, enter it at the bottom of the Shopping Cart page during the process of placing your order. Enter the coupon code then click on the “Apply” button to apply the promotion to your order.

Only one promotion code can be used per order. A promotion code must be entered prior to submitting the order to be applied. Promotion codes cannot be applied once an order is submitted. We are not responsible for lost or missing promotion codes. Promotions and special offers are only valid for purchases made on the online site and are not applicable for purchases made at any of our merchandise location.

 

ORDERING PRINTS and PHOTO PRODUCTS

Shipping Policies - US and International Back to top

For Standard Shipping , your order will be delivered by First Class Mail with an expected delivery time of 3 - 7 days, maximum of 14 business days (Business Days are considered Monday - Friday) from the time the order is shipped.

For Express Shipping , your order will be delivered by UPS with an expected delivery time of 2 Business days, after the order is completed.

For International Shipping , your order will be delivered with an expected delivery time of 7-14 days and a maximum of 21 business days from the time the order is shipped. All orders are shipped from the USA. Orders containing multiple items may be shipped at different times. International shipments may be subject to duties, taxes or other customs fees upon delivery. The recipient is responsible for paying any such fees. All international shipments include customs forms that list the value of the order’s contents.

We may ship a portion of your order first to serve you more quickly. The rest of your order will follow as soon as the remaining items become available.

 

ORDERING PRINTS and PHOTO PRODUCTS

Kodak Print Process and Paper Quality Back to top

Our service delivers high-quality photographic Kodak prints. The resolution on any prints you order will be of the highest quality. Note that the images you see online may vary in resolution and brightness due to variations in computer monitors and settings on your computer. We print your photos on high-quality Kodak paper, a resin-coated, silver-halide color paper optimized for digital printers. A light source inside our digital printers exposes the photographic paper pixel by pixel. This process mimics traditional photography, in which light from the subject exposes photographic film inside of a camera.

All photo prints are available with either glossy or matte finish with the exception of the 16x20” poster print. The 16x20” print is available only with a matte finish.

 

DOWNLOADING DIGITAL COPIES OF IMAGES

Downloading Images – Prepaid downloads vs. Non-Prepaid downloads Back to top

Images may appear on the website in two formats: prepaid and non-prepaid. Prepaid images are not locked - they can be downloaded from within your online account. Non-prepaid images are watermarked with “Purchase this image now” or similar text. Downloading non-prepaid images requires purchasing them through the website. For more information, refer to the Help entry, Purchasing digital copies of images .

DOWNLOADING DIGITAL COPIES OF IMAGES


Download all photos in your account (as one or more batch files) Back to top

NOTE: Information in this Help entry is for pre-purchased or pre-paid Digital Downloads. For more information, refer to the Help entries Downloading Images – Prepaid downloads vs. Non-Prepaid downloads and/or Purchasing digital copies of images .

To submit a download request for ALL of your images:

1) Click on any image until it appears in large view mode.

2) Above the image, click the “Download” link and then choose “All My Photos”. (NOTE: If some, but not all of your images, are pre-purchased/pre-paid, you will be asked whether you wish to purchase the remaining photos in your account or whether you wish to download only the photos you have already purchased. Select one option and then click the OK button.)

3) A “Photos will be ready soon” notice will appear. A download link will be emailed to your email address when your downloads are ready. If your download link email does not appear, check your email’s Junk or Spam folders.

4) If you do not receive an email within 24 hours of submitting your request, log back into your account and then follow the instructions under either of the Help items, Downloading all images at once – 20 or less images in your account or Downloading all images at once – More than 20 images in your account .

 

DOWNLOADING DIGITAL COPIES OF IMAGES

 

Downloading a single image (that has been paid for on the website) Back to top

To Download a single image:

1) Sign in to your account using your email address and password.

2) Click on 'My Account' located at the upper right.

3) Under 'My Orders', click on order number.

4) The images ordered are displayed.

5) At the far right, click on 'Download' to receive the high resolution jpg image.

6) Repeat step 5 for each additional image ordered.

 

DOWNLOADING DIGITAL COPIES OF IMAGES


Downloading all images at once – 20 or less images in your account Back to top

Note: Information in this Help entry is for pre-purchased or pre-paid Digital Downloads. For more information, refer to the Help entries Downloading Images – Prepaid downloads vs. Non-Prepaid downloads and/or Purchasing digital copies of images .

Prior to following these instructions, you must have submitted a download request. If you have not yet done this, refer to the Help entry, Download all photos in your account (as one or more batch files) .

Please follow these steps to complete the ‘Download Photos’ request:

1) Log into your account using your email address and password.

2) Click on "My Account", available near the top of most pages.

3) In My Account, click the "My Downloaded Photos" button.

4) Click on "Download All" located at the upper right.

5) Depending on your browser, you may either ‘Open’ or ‘Save’ (recommended) this collection of photos to your computer.

6) Photos are downloaded to your computer, you must ‘Unzip’ the photo files using an unzipping software of your choice to unzip and save your photos or select ‘Extract All Files…’ if using Windows.

You will receive two photo files for each image. The original input image uploaded from the attraction and a second photo file called ‘with Borders’ that contains any edits that you may or may not have applied on the website. (Adding borders, stickers, zoom in/out, edit position etc.)

You will also receive a Photo Download Sales Agreement which outlines your rights regarding use and reproduction of your images.

 

DOWNLOADING DIGITAL COPIES OF IMAGES

Downloading all images at once – More than 20 images in your account Back to top

NOTE: Information in this Help entry is for pre-purchased or pre-paid Digital Downloads. For more information, refer to the Help entries Downloading Images – Prepaid downloads vs. Non-Prepaid downloads and/or Purchasing digital copies of images .

Prior to following these instructions, you must have submitted a download request. If you have not yet done this, refer to the Help entry, Download all photos in your account (as one or more batch files) .

Please follow these steps to complete the ‘Download Photos’ request:

1) Log into your account using your email address and password. Click on "My Account", available near the top of most pages.

2) In My Account, click the "My Downloaded Photos" button.

3) Under the Details column, click on ‘Download’ (Note: If you submitted the Download Photos request more than one time, please click on the top row ‘Download’ link.)

4) Click on "Download All" located at the upper right.

5) A window opens that says “Click on each zip file to download your pictures."

6) Using your cursor, hover over “Download” then select. Photos in that collection will begin to download.

7) A large collection of photos will require a repeat of additional "Download" links.

8) Depending on your browser, you may either ‘Open’ or ‘Save’ (recommended) this collection of photos to your computer.

9) Photos are downloaded to your computer, you must ‘Unzip’ the photo files using an unzipping software of your choice to unzip and save your photos or select ‘Extract All Files…’ if using Windows.

You will receive two photo files for each image. The original input image uploaded from the attraction and a second photo file called ‘with Borders’ that contains any edits that you may or may not have applied on the website. (Adding borders, stickers, zoom in/out, edit position etc.)

You will also receive a Photo Download Sales Agreement which outlines your rights regarding use and reproduction of your images.

 

DOWNLOADING DIGITAL COPIES OF IMAGES

Downloaded images are low resolution or of a small file size Back to top

To download high resolution copies of all of the images in your account, follow the instructions in the Help entry, Download all photos in your account (as one or more batch files) .

 

DOWNLOADING DIGITAL COPIES OF IMAGES

Unzipping photos after batch file(s) are downloaded to computerBack to top

Do either of the following:

1) To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.

2) To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

 

DOWNLOADING DIGITAL COPIES OF IMAGES 

 

Download Confirmation Email has not arrived Back to top

The delivery timeframe of the download confirmation email is normally less than 30 minutes.

If you have not received your confirmation email in your inbox, check your email’s Spam or Junk folders. The email may not arrive as it may be blocked by your email client and/or Internet service provider.

If after 4 hours you still have not received the confirmation email, log back into your account and follow the instructions listed on any of the Help entries, Downloading a single image (that has been paid for on the website) , Downloading all images at once – 20 or less images in your account or Downloading all images at once – More than 20 images in your account .

 

DOWNLOADING DIGITAL COPIES OF IMAGES

Can I edit and download the image and then re-edit and re-download? Back to top

If you have (A) purchased an image, (B) unlocked for downloading, and (C) is active in your account, then you may download it as many times as you wish as long as the photo is still active.

Additionally, you may re-edit and re-download the image more than once. For example, you can download the original, unedited image and then apply a border and/or stickers and download them again. Each download will have the edits applied by the website appearing in the JPG image that you receive.

If you submitted a download order of all images in your account, you can download your photos from the “My Download Photos” page for up to 45 days after the download order was submitted.

If your images have aged off of your account from the “My Photos” page but still appear as a download order on your “My Download Photos” page, you may still download them. However, you will not be able to edit them.

 

ORDER STATUS

Previously placed orders (prints, photo products) Back to top

To check the information related to an order, go to the “My Account” page where you can access links to your orders. Click on an order number and an order information screen will appear.

Orders may take up to 14 days to be received. If you believe that you should have received your order already, then click the “Contact Us” link at the bottom of most pages and then fill out our Customer Support Form.

Please note: We may ship a portion of your order first to serve you more quickly. The rest of your order will follow as soon as the remaining items become available.

 

ORDER STATUS

Return policy Back to top

Purchases of digital downloads are not refundable.

Regarding photo prints or photo gift products, if you are not satisfied simply return it within 30 days of purchase and we will either reprint the original print or photo product at no cost to you or refund the original purchase price. Please use this return form to send orders back for either refund or reprint: RETURN FORM .  We will refund your account or reprint your original print or photo product when we receive your return.

NOTE: Reprint requests of photo prints and photo gift products can only be accepted for the same image and product as the original order.

 

SHARING PHOTOS WITH OTHERS

Sharing Photos with other directly from the website Back to top

If the website is configured to do so, you may share your images by email, Facebook and/or Twitter directly from the website.

Click on any image so that it appears on the “Photo Options” screen in large view. If the “Share” link appears above the image, click on it and choose one of the sharing methods that are displayed (email, Facebook and/or Twitter).

 

SHARING PHOTOS WITH OTHERS

Sharing Photos by Facebook Back to top

To share photos by Facebook, log into your account using your email address and password and then follow these instructions:

1) Click the on an individual photo from the My Photos screen.

2) Click on the Share Icon and then click On the Facebook logo. Enter a description of the photo (if you wish). Choose from one of “On Wall” or “In Album” and then click on the Post button.

3) If you are not already signed into Facebook, a window will appear asking you to login into Facebook user name and password.

4) Enter your credentials and then click on Login. Your photo will then appear in your Facebook account.

 

SHARING PHOTOS WITH OTHERS

Sharing Photos by Twitter Back to top

To share photos by Twitter, log into your account using your email address and password and then follow these instructions:

1) Click the on an individual photo from the My Photos screen.

2) Click on the Share Icon and then click On the Twitter logo. Enter a message to accompany the photo (if you wish) and then click the Tweet button.

3) If you are not already signed into Twitter, a window will appear asking you to log in using your user name and password.

4) Enter your credentials and then click on Login. Your photo will then appear in your Twitter feed.

 

SHARING PHOTOS WITH OTHERS

Sharing Photos by Email Back to top

To share photos by email, log into your account using your email address and password and then follow these instructions:

1) Click the on an individual photo from the “My Photos” screen.

2) Click on the Share Icon. Click on Email Icon (which is an envelope icon). Enter the email addresses of one or more friends and family in the "To" field. Separate each address with a comma.

3) If you wish, edit the text in the "Subject" field.

4) If you wish, edit the text in the "Message" field.

5) Select either “Email Current Photo” or “Email All My Photos”.

6) Click "Send” to share your photos. A confirmation window will appear. Click the Close button to exit the window. You will receive a copy of the email in your email inbox.

 

STILL NEED HELP?

Still can't find what you're looking for? Back to top

Please email Customer Support by clicking here: Contact Us . Try to be as specific and detailed as possible so we can respond to your needs in the most efficient manner possible.

Back to top

mobile site : full site 
My Photos : Can't Find Photos : Help : Privacy Policy : Terms and Conditions : Contact Us : About Us : 



2017 The Peterson Companies
Powered By: Kodak Alaris