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Help - Products

Buy Prints

Buying prints of your photos is easy:

  1. From Choose a Product underneath a photo, select print size you’d like to order.
  2. If you are ready to order, click on ‘Checkout’. Follow steps to complete your order
  3. If you plan to order additional items, click on ‘Resume Shopping’.Repeat selection process for each photo you’d like to order
  4. Once you have selected all photos you plan to purchase, click on ‘Checkout’. Follow steps to complete your order

The product ordered is produced from a higher resolution photo then what is displayed online.

At check out, you will be asked to provide your shipping information and your billing information including credit card information. If you have a promotion code, it must be entered in the promotion code field prior to submitting your order. After you have completed your purchase, you will receive an email confirmation of your order.

If you decide you want to change something after you've added it to your shopping cart, but before you check out, there is no problem. Simply click the link below the product thumbnail in your shopping cart to edit and you'll be able to make any changes you want.

Once you've completed your order, our automated manufacturing process immediately sets your product for printing. Because we strive to deliver all our customers their finished quality product as quickly as possible, we are unable to accept changes to an order after an order has been placed.

What does this mean?
This warning will appear on the shopping cart page when an image is below the minimum recommended resolution for the selected product. If ordered, the image on the product may appear fuzzy or pixilated.

Creating Photo Greeting Cards

Print your favorite photo and personal greeting on the colorful, high-quality 5 x 7" photo card of your choice. Each set includes 20 cards and envelopes.

  1. Click on the ‘Photo Gifts' link at the top of the window.
  2. Choose the photo greeting card product
  3. Click on ‘Design' to start personalizing your photo product.
  4. Click on photo to select and proceed to next step
  5. Position your photo on the photo greeting card
  6. Add a personal message to your photo card by typing it into your text entry box.
  7. Review your photo product.
  8. Add quantity.
  9. Click ‘Add to Cart’.
Spell Check:

Consider using a word processing software package to enter your text and use the spell checker within that package. Now you can copy and paste the text into the message field for your Photo Greeting Card.

Download Your Photos

Save your memory… forever! Download your original high resolution photos to keep, enhance, and create other great photo products!

This download product contains high resolution images. It will contain any photos you enhanced by cropping or adding borders. The files are JPEG format and most are approximately 3000x2000 pixels (6 mega-pixels) and are suitable for print sizes up to 20x30 inches. Some photos such as ride photos may be lower resolution. Each download will contain a copyright release text file.

Once you purchase a photo download, you may download your photos as many times as you like over the next 45 days, regardless of a photo’s expiration date in your account. After you purchase a download, you will continue to have access to your photos online until they expire according to our standard storage policy. Your downloaded photos will not be affected by our standard storage policy.

Price is dependent on the number of original photos claimed in your account at the time of purchase. There is no shipping or handling fee!

Buying a Download

To add a photo download to your shopping cart

  1. From Choose a Product underneath a photo, select Photo Download from the drop down list.
  2. Review Photo Download details.
  3. Click on ‘Create Now’ to start your download order
  4. Review the current set of photos that will be included. Click “Add to Cart” when ready.
When ready, click the “Checkout” button at the bottom of the Shopping Cart and follow the instructions on the screen to complete your purchase.

Once you purchase, the photos are placed in a zip file. Once they are ready, an email will be sent to you indicating that the photos are available for download. Please allow up to 4 hours to prepare the download files.

Downloading Purchased Photos

To download your photos

  1. Log into your account.
  2. Click on “My Account”, available near the top of most pages.
  3. In My Account, click “Photo Downloads” .
  4. Click “Download your photos” for the order you’re interested in.
  5. Your photos are packaged into one or more zip files. Click “Download” for a zip file.
  6. Save the zip file to the folder of your choice.
  7. Repeat the 2 previous steps for any remaining zip files.
If a download is interrupted or fails, you will need to start the download process again.

Unzipping your photos after Download

If your browser doesn't open the .zip file automatically, you will need to get software to unzip your files. There are free packages such as WinZip® or PKWARE's PKZIP® for Microsoft Windows, or Allume System’s Stuffit Expander for Mac OS X or higher.

  1. Open a zip file in the software of your choice.
  2. Follow the zip software’s instructions to save your photos.

Download Confirmation Email has not arrived

The delivery timeframe of the download confirmation email is dependent on the number of images that will be packaged in a zip file. Please allow up to 4 hours. If the email does not arrive, it could have been possibly blocked by an email client. If the email was blocked, you can check to see if the download is ready by following the procedure: Downloading Purchased Photos.

Still can't find what you're looking for? Please email Customer Support with any questions you may have.